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Customer Success and Marketing Case Study Writer for B2B, B2C, SaaS, and Tech
I turn your customer successes into powerful stories that help build trust and drive sales.
My curated collection of over 100 deep-dive case studies covers SaaS, Cybersecurity and Networking, Fintech, Healthcare and more.
Featured Case Studies
A curated sample of case studies across different industries.
Technology
How Dell Technologies Removed Friction and Increased Developer Productivity
Based on an unstructured webinar rather than a dedicated customer interview, this case study follows Dell Technologies as they implemented SmartBear's Collabrator to increase code review productivity, facilitate CI/CD pipeline auditing, and eliminate the duplication of effort in their API development processes.
eCommerce
Shopify reduces complexity while securing and personalizing the online shopping experience for millions worldwide with Cloudflare
Created from two video interviews, this case study documents Shopify's journey to protect customers and data from threats and disruptions, enhance the speed and reliability of e-commerce functions, deliver localized customer experiences, and limit complexity with a single-vendor solution.
Manufacturing
Talan Boosts Financial Visibility and Project Manager Autonomy with Kantata
Another case study based on multiple subject interviews, this Kantata/Talan success story explores how Talan enhanced project management efficiency, improved financial visibility, streamlined intercompany billing, and increased project manager autonomy in the Kantata Professional Service Cloud.
My Portfolio
This portfolio is a collection of my published (and live) enterprise and agency collaborations and a representation of the brands I write for and about.
Clients
All (111)
Broadcom (2)
Cloudflare (63)
Cprime (24)
Envoke (3)
Kantata (6)
Kurve (4)
Smartbear (5)
TimeXtender--Exmon (4)
All (112)
Education (1)
FinTech (13)
Health Science (5)
IGaming (3)
InsureTech (6)
Logistics (2)
Manufacturing (9)
Professional Services (10)
Public Sector (7)
Technology (38)
Uncategorized (1)
eCommerce (17)
Broadcom
Broadcom Inc. is a global technology leader that designs, develops, and supplies semiconductor, enterprise software, and security solutions. Broadcom wanted a series of case studies centered on their AIOps and Observability solutions, which I provided while working with one of their agency partners.
Cloudflare
Powering nearly 25% of the Internet, Cloudflare delivers an ever-expanding range of network services that make businesses around the world more secure while enhancing the performance and reliability of their public and private infrastructures. As part of a long-standing partnership, I have written over 100 case studies showcasing the Cloudflare global platform. Each case study follows stringent brand, product, and style guidelines.
Cprime
Digital transformation specialists that work with some of the world's most prominent companies, Cprime are Atlassian partners and global leaders in implementing Agile, Product, and Tech Solutions. Cprime wanted non-logoed studies that focused on the strength and efficacy of their teams, solutions, and implementation methodologies. I wrote the following case studies in collaboration with Uplift Content, who conducted interviews and provided editing services.
Envoke
Envoke.ca is a Canadian email marketing platform designed for higher education, public sector, non-profits, and associations that need strong privacy compliance, data sovereignty, and security. Inexperienced in case study production, Envoke wanted training in the case study and interview process to enable the launch of their customer success program.
Kantata
The Kantata Professional Services Cloud fills the gaps that traditional PSA solutions ignore, allowing companies to efficiently manage the business while supporting clients, teams, and margins. I worked with the company to refine their case study template in addition to providing the case study text.
Kurve
Kurve.co.uk is a London-based, data-driven digital marketing consultancy and app marketing agency that helps tech scale-ups, especially mobile apps, achieve user acquisition, engagement, and revenue growth. Kurve had a series of PowerPoint slides it wanted converted into case studies. We worked together to establish a format they could repeat and scale.
Smartbear
Pioneers in API development and API management solutions, SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations. As industry innovators, SmartBear wanted to buck the trend and use a more conversational tone for their success stories. All studies were based on webinars rather than structured interviews.
TimeXtender--Exmon
TimeXtender is a low-code, AI-powered data management platform that automates data integration processes, ensures data accuracy, enforces governance, and streamlines workflows. Beginning their customer advocacy and success program, TimeXtender wanted turnkey case studies based on a series of short video interviews.